Mystery Shoppers are regular people looking to make a difference in the realm of customer service. Mystery Shoppers are hired by a service company who is hired by a Corporation to evaluate the quality of service it’s employees give to its customers. In essence, the mystery shopper is grading the customer service given to the shopper. Sound complicated? It’s not.
How does it all work?
The servicing company will email or phone you when there is a shop to be done in your area. Your job would be to look over the information provided and follow the directions given. It could be something as simple as ordering a pizza and observing the quality of service and taste of food. It could be purchasing a product, only to return it the next day. It could even be having your car serviced and reporting on what was done if it was done to your satisfaction, and how you were treated by the employee.
How much do mystery shoppers make?
The following outline will help you do a better job while keeping your identity a secret. After all, mystery shoppers are supposed to be “secret” shoppers. Otherwise, the company would have no use for your services.
Don’t take the job for the money because most services only pay $5 to $20 per shop, plus the cost of goods purchased. (i.e. cost of alignment, plus $20)
Make sure that you only take jobs that fit in your schedule, there is nothing worse for the service company than having to hunt down a last-minute replacement. This could also hurt your chances of getting another assignment.
Go over instructions before you leave to do your shop, making a mental note of what you need to be on the lookout for.
It’s best not to shop with kids, as they can cause too many distractions and cause you to forget some of the things you are to look out for.
If you have any questions, call the servicing company and ask for clarification.
Follow any instructions given to a tee.
If you are uncomfortable making up stories to complete a shop then don’t take those kinds of assignments. When you are nervous, the employees can sense that and pick you out from the crowd.
As soon as you leave the shop, drive a block or two away and then write down your notes or talk into a tape recorder. You don’t want to let anyone see what you are doing, and you don’t want to wait until you get home because you could forget something important.
Make extra copies of the blank evaluation reports, so that you have extras if you should mess up. They also make great rough drafts when you leave the shop, and need to write down what took place.Make extra copies
Write clearly, use complete sentences, and be objective.